Customer Story

"The first thing we need is reliability, people to turn up when we're reliant on them to turn up, and AGS have always delivered in that regard."

---Daniel Dumoulin, Head of Rough Sleeping Services

Challenge

At the beginning of the COVID pandemic, Depaul needed swift & experienced staff to support their emergency hotels for rough sleepers. They wanted a service not just for the short-term, but something that could help with their complex staffing needs over the long term.

Solution

At the peak of the pandemic, AGS Support rapidly recruited & trained experienced staff to support Depaul. We kept specialized staff on-site, monitoring them to ensure services were delivered in full accordance with the changing government rules. We continue to support them with a variety of services adapted to their needs as a homelessness charity.

Outcome

"It is to our shared credit that the hotels, one with 145-beds, operated so effectively that no one of the hundreds of people that stayed with us caught COVID-19. Furthermore, when the hotels closed, the majority moved to more permanent accommodation, and records continue to indicate that very few have subsequently returned to the streets."

---David DeVoy, Head of Business Development