Concierge Service for Supported Housing
At AGS Support, our Concierge Service is designed to be the cornerstone of safety and security within supported housing environments. We understand that the well-being of residents and the protection of property are paramount, especially during times when regular support staff are not present. Our concierge team operates with a deep commitment to maintaining a safe, supportive, and secure atmosphere, ensuring that your properties and residents are safeguarded 24/7.
Around-the-Clock Protection: Our Concierge Services provide continuous monitoring and management, offering a reassuring presence during nights, weekends, and holidays—times when vulnerable residents and properties are most at risk. Our team is trained to handle a wide range of scenarios, from performing routine security checks to responding swiftly and effectively in emergencies. Whether it’s addressing unauthorised access, managing visitor entry, or dealing with disturbances, our concierge staff are equipped to safeguard your service and your residents.
Resident Support and Assistance: Beyond security, our concierge team also serves as a valuable point of contact for residents. We provide immediate assistance and support, ensuring that residents feel safe and heard, regardless of the time of day. Our staff are trained to engage with empathy and professionalism, helping to defuse potential issues and offering a calm and reassuring presence during difficult situations. This level of personal engagement helps to build trust and fosters a sense of community within the housing environment.
Customised Service to Meet Your Needs: At AGS Support, we recognise that each housing association or charity has unique requirements. That’s why our Concierge Services are fully customisable, allowing you to tailor our offering to meet the specific needs of your properties and residents. Whether you need a highly visible security presence or a more discreet monitoring service, we can adapt our approach to align with your goals. Our team will work closely with you to develop a service plan that provides the optimal level of support and security for your organisation.
Why Choose Our Concierge Services?
- 24/7 Availability: Continuous coverage to protect your properties and residents around the clock.
- Experienced Professionals: Trained staff with expertise in handling a variety of security and support scenarios.
- Customisable Solutions: Tailored concierge services to meet the specific needs of your organisation.
- Resident-Centred Approach: A focus on building trust and providing support to ensure resident well-being.
- Technology Integration: Advanced tools and systems to enhance security and reporting.
When you choose AGS Support’s Concierge Services, you’re investing in the peace of mind that comes with knowing your properties and residents are in safe hands. Let us be your trusted partner in creating a secure and supportive environment for your residents.
AGS Support has provided concierge staff to the supported housing sector for more than 25 years. Click Here to read some of our client stories.
