Customer Story

"It's been a good collaborative project; that flexibility of working with the management team has been absolutely great."

---Farah Ahmed, Service Manager

Challenge

As leading providers in supported housing services in London, Look Ahead found it a big challenge when faced with a high turnover of staff. They wanted temporary to permanent staffing arrangements that could be relied on over the long term.

Solution

AGS Support provided static & mobile concierge services to Look Ahead’s sites across Kent—from out-of-hours emergency support to late notice cover, all on a 24/7 basis. At the height of the COVID-19 outbreak in London, we mobilized our experienced staff extremely quickly to their 2 COVID hotels which we continue to support to this day.

Outcome

"Emergency support both out-of-hours and late-notice cover has always been provided when required and services of all kinds delivered to a high quality…communication channels have always been maintained exceptionally well. In response to the COVID 19 outbreak, AGS mobilised extremely quickly to provide a full front-line staff team in two of our COVID hotels…allowing us to support some of the most excluded rough sleepers in London."

---Donna Pearson, Director