Our Services
Concierge Service for Supported Housing
Professional, trained concierge teams who create a safe, welcoming, and well-managed environment for residents — acting as the visible, trusted presence at the heart of your building.
The concierge is often the first and most frequent point of contact for residents in supported housing. Done well, it builds trust, deters anti-social behaviour, supports resident wellbeing, and keeps your building safe. Done poorly, it undermines the entire therapeutic environment your service works to create. AGS provides concierge professionals — not security guards. This is a fundamental distinction that shapes everything from how our staff present themselves to how they interact with residents.
Our concierge teams wear smart casual attire, including AGS and client-branded polo shirts, rather than security-style uniforms. This deliberate choice signals approachability and professionalism without the institutional feel that can alienate residents with complex trauma histories. Combine this with higher manager-to-staff ratios than conventional security providers, and you have a service that is genuinely responsive, supervised, and accountable — not a low-cost deployment with minimal oversight.
Each AGS concierge placement includes comprehensive induction into your service's values, resident profiles, and house rules. Staff are trained specifically for supported housing — not hotels, not offices, not retail — and understand trauma-informed practice, safeguarding reporting obligations, and how to de-escalate situations before they become incidents. Incident reports, visitor logs, and shift handovers are completed consistently and accurately.
What's Included
- Concierge professionals, not security guards — a fundamental service distinction
- Smart casual presentation — AGS and client-branded polo shirts, not security-style uniforms
- Enhanced DBS checks (Adults and Children barred lists) for all staff
- Trained in trauma-informed, person-centred approaches
- Safeguarding and adult protection procedures
- Visitor management and access control
- Conflict de-escalation and assertiveness training
- Incident reporting and contemporaneous note-taking
What makes our concierge service for supported housing different
Concierge professionals, not security guards
This is our founding distinction. AGS staff are trained, presented, and deployed as concierge professionals — approachable, person-centred, and trauma-aware. We do not default to security-style staffing where it is not appropriate.
Higher manager-to-staff ratios
We maintain significantly higher manager-to-staff ratios than conventional security providers. This means better supervision, faster response to issues, and a quality of oversight that reflects our commitment to managed service rather than mere deployment.
Commissioner confidence
We understand the expectations of local authority commissioners and the Regulator of Social Housing. Our documentation and safeguarding practices — backed by ISO 9001 certification and SafeContractor accreditation — give commissioners and funders confidence in your service.
Flexible managed service
Whether you need full seven-day coverage or support on specific shifts, we adapt to your rota requirements. Our 100% shift coverage commitment means gaps are filled — reliably, every time.
Never Be LeftWithout Cover
Trained, vetted professionals for supported housing and homelessness services across the UK. One call. Always covered.
No commitment · Free initial consultation
Never Be LeftWithout Cover
From waking night services to managed concierge — AGS Support provides trained, vetted professionals for supported housing and homelessness organisations across the UK. One call. Always covered.
No commitment · Free initial consultation