Support Staff

Our Services

Support Staff

Fully trained, vetted support workers who integrate seamlessly into your team — delivering keyworking, resident support, and housing-related assistance under your service model.

Overview

Experienced support workers who work as part of your team

When your own staffing is stretched, when you have vacancies you cannot fill, or when you need experienced people to deliver specific support functions, AGS provides qualified support workers who operate as a genuine extension of your team.

Our support staff are placed following a thorough matching process — we review your service model, resident profiles, risk levels, and the specific skills you need before proposing any placement. Staff receive your service induction before their first shift and are supported by AGS management throughout. Placements in services for 16 and 17-year-olds meet the recruitment checks required by the Supported Accommodation (England) Regulations 2023, which Ofsted inspects — and we apply the same standard of vetting and suitability screening whatever the client group.

Support staff can work across a wide range of supported housing and care settings, including homelessness services, mental health recovery housing, domestic abuse recovery accommodation, substance misuse supported housing, young people's services, and move-on provision. We do not place generic care agency workers and expect them to adapt — we select staff with relevant experience, backed by 20 years of exclusive sector expertise, and invest in their readiness for your specific environment.

What's included

Included as standard

  • Keyworking, support planning, and goal-setting assistance
  • Welfare checks and daily living skills support
  • Safeguarding Adults and Children training — fully embedded in practice
  • Mental Health Awareness and Conflict Management and De-escalation training
  • Emergency First Aid, Equality and Diversity, and Fire Safety trained
  • Recruitment checks that meet the Supported Accommodation (England) Regulations 2023 for services for 16 and 17-year-olds
  • Risk assessment and safeguarding reporting
  • Enhanced DBS (with barred-list checks where the role is eligible) and reference-verified placement
Who we support

Built for the services you run

Our support staff across different supported housing and homelessness settings.

Young people and care leavers

Support workers for 16–25 services, foyers and supported accommodation for care leavers, recruited with the checks the Supported Accommodation (England) Regulations 2023 require for Ofsted-registered accommodation for 16 and 17-year-olds.

Women-only services

Female support workers for refuges and women's services, experienced in trauma-informed practice and working alongside your domestic abuse specialists on safety and recovery.

Rough sleeping and hostels

Workers for assessment hubs, hostels and emergency accommodation who can build trust with people with long histories of rough sleeping and support them towards move-on.

Prison leavers and young offenders

Support for people leaving custody and young adults in the justice system — resettlement, daily routines, engagement with probation or youth justice, and links to education, training and work.

Mental health and substance misuse

Support for mental health recovery housing and substance misuse services, working to your psychologically informed approach and each resident's recovery plan.

FAQs

Support Staff questions

Can't see your question? Talk to our team — we're available 24/7.

0800 088 4955

AGS Support team member smiling while taking a call at a supported housing reception

Never be left without cover.

Available 24/7, 365 days

One call. Always covered.

  • Enhanced DBS
  • Dedicated team
  • 20 years

No commitment · Free initial consultation