About this role
This is a rewarding front-line role where you will help create a safe, secure and supportive environment for vulnerable adults and young people.
You will be working independently and must be confident making decisions, responding appropriately to incidents and safeguarding concerns, and maintaining professional boundaries at all times.
If you are calm under pressure, observant, responsible and passionate about supporting vulnerable people, we would love to hear from you.
As a Bank Concierge & Safeguarding Officer, you will provide concierge, welfare and safeguarding support within supported accommodation.
You will be responsible for the safety and security of residents, visitors and the building, while remaining alert to any welfare, safeguarding or operational concerns.
This is a lone-working role, so confidence, sound judgement and the ability to work independently are essential.
The role is primarily focused on night shifts, but candidates must also be available to work day shifts, including weekends when required. Flexibility to work across different sites in the Lincoln area is essential.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult & Children’s Workforce)
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach