Our Services
Night Shift and Weekend Cover
Fully managed waking night and weekend staffing so your residents are safe, supported, and supervised around the clock — without the burden of out-of-hours recruitment.
Supported housing never sleeps. Residents with complex needs — whether recovering from homelessness, mental ill health, substance misuse, or domestic abuse — require a consistent, calm presence throughout the night and at weekends. AGS Support provides fully managed waking night and weekend teams who are specifically trained for the unique demands of out-of-hours work in supported housing environments. Our waking night service means staff are alert, active, and carrying out structured patrols and welfare checks throughout the shift — not passively on standby.
A trauma-informed approach is central to how our night teams operate. Our staff understand that 3am in a supported housing block is very different from 3am in an office building. They are trained to respond to distress, de-escalate tension, and maintain a calm environment without resorting to authoritarian measures that can re-traumatise residents. This is not generic security work — it is skilled, person-centred practice.
We handle all rostering, Enhanced DBS checks, training compliance, and cover arrangements. Your dedicated operations contact line is available throughout every night shift and auto-routes calls directly to the on-call manager — meaning your staff are never truly alone, and neither are you.
What's Included
- Enhanced DBS checks (Adults and Children barred lists) for all staff
- Trained to waking night standards with structured patrol and welfare check protocols
- Trauma-informed approach — calm, person-centred, de-escalatory
- Safeguarding training aligned to the Care Act 2014
- De-escalation and mental health awareness training included
- 24/7 dedicated operations contact line routing directly to on-call manager
- Consistent staff allocation to build resident familiarity
- Incident reporting and handover documentation included
What makes our night shift and weekend cover different
30 years of sector expertise
With over 30 years of experience working exclusively in supported housing and homelessness, we understand the regulatory framework, the resident profiles, and what good out-of-hours practice looks like. Our staff are not generic security or hospitality workers placed into housing.
No management burden
We handle recruitment, training, scheduling, and cover. You get a staffed rota without the administration headache. One call to your account manager resolves any issue.
Stability and consistency
Where possible, we allocate the same staff to your site to build familiarity with residents. Consistency of face matters enormously in trauma-informed services.
Genuinely 24/7
Our dedicated operations contact line is available every hour of the day and night, auto-routing calls to the on-call manager. If an incident occurs at 2am, you reach a trained manager immediately — not just a voicemail.
Never Be LeftWithout Cover
Trained, vetted professionals for supported housing and homelessness services across the UK. One call. Always covered.
No commitment · Free initial consultation
Never Be LeftWithout Cover
From waking night services to managed concierge — AGS Support provides trained, vetted professionals for supported housing and homelessness organisations across the UK. One call. Always covered.
No commitment · Free initial consultation