Bank Staff

Sickness, unplanned leave, and sudden vacancies are a fact of life in supported housing. The question is not whether gaps will appear, but whether you have a reliable way to fill them quickly with people who are already trained, already vetted, and already understand supported housing environments.

AGS's bank staff model addresses this directly. We maintain a pool of trained, DBS-checked workers who are available on a call-off basis. They have already completed safeguarding training, lone-working procedures, de-escalation skills, and are familiar with the documentation standards your commissioners expect. All bank staff hold Enhanced DBS clearance, with barred-list checks where the role is eligible, and placements in services for 16 and 17-year-olds meet the recruitment checks required by the Supported Accommodation (England) Regulations 2023.

When you need cover, you contact your AGS account manager via our dedicated operations contact line — not an algorithm or a call centre. We match the right person to your site based on experience, familiarity, and availability. For regular clients, we assign bank staff who already know your building and residents, meaning the disruption to service quality is minimal.