Privacy Policy

Last updated: April 2026

Introduction

Odendaal Limited Trading as AGS Support (“we”, “our”, “us”) is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: name, job title, and organisation
  • Contact data: email address, phone number, and postal address
  • Enquiry data: information you provide when contacting us or requesting our services
  • Technical data: IP address, browser type, and usage data collected via cookies when you visit our website
  • Employment data: CV details, references, and right-to-work documentation (for job applicants and staff)

How We Use Your Data

We use personal data for the following purposes:

  • To provide, manage, and improve our staffing and support services
  • To respond to enquiries and communicate with you about our services
  • To process job applications and manage our workforce
  • To comply with legal and regulatory obligations, including safeguarding duties
  • To send you relevant updates about our services, where you have given consent

Our legal bases for processing include: performance of a contract, compliance with a legal obligation, legitimate interests, and consent (where applicable).

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. Employment-related records are retained in line with HMRC and regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data and obtain a copy of it
  • Rectification of inaccurate or incomplete data
  • Erasure of your data in certain circumstances
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Data portability to transfer your data to another organisation
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. We use essential cookies required for the website to function and analytics cookies to understand how visitors use our site.

Third-Party Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business (e.g., IT support, payroll providers) under appropriate data processing agreements. We may also disclose data where required by law or regulation.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have a complaint about how we handle your data, please contact us:

  • Data Controller: Odendaal Limited Trading as AGS Support
  • Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Trading address: Centurion House, London Road, Staines-upon-Thames, Surrey, TW18 4AX
  • Company No.: 16221058
  • VAT Registration No.: 515 4383 00
  • Email: solutions@agssupport.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are not satisfied with our response.