Our Services
Mobile Concierge Service
A cost-effective, flexible solution for providers who need professional concierge coverage across multiple properties — without staffing every building full-time.
Not every supported housing scheme needs a full-time on-site concierge. But every resident still deserves a safe, professionally managed building with a visible, trained presence. Our mobile concierge service provides exactly that — trained AGS staff who visit and cover multiple properties on a scheduled or responsive basis.
Mobile concierge is particularly effective for smaller schemes, dispersed housing units, move-on accommodation, or foyer-style provision where a constant on-site presence is not financially viable but regular professional visits are essential. Our mobile teams carry out welfare checks, deal with low-level incidents, complete building security checks, and liaise with on-call support workers when needed. Digital visit logs with timestamped records are completed on every visit, giving you and your commissioners a clear, auditable record of presence and activity.
All mobile concierge staff are trained to the same standard as our on-site teams and operate under a structured visiting schedule that you agree in advance. Adjustments can be made for specific concerns, incidents, or seasonal demand. Our ISO 9001 certified quality management systems underpin the reliability and consistency of scheduling and accountability across every property in your portfolio.
What's Included
- Scheduled visits tailored to your property portfolio
- Welfare and building security checks on every visit
- Incident response and escalation to on-call workers
- Digital visit logs with timestamped records for full audit trail
- Flexible scheduling — daily, evenings, weekends
- Same training standards as full on-site concierge
- Rapid redeployment to specific sites when required
- Ideal for schemes of 6–25 units
What makes our mobile concierge service different
Cost-effective coverage
Mobile concierge gives you trained professional presence without the cost of full-time on-site staffing. For schemes where a 24/7 concierge is not funded, this provides the next best thing.
ISO 9001 certified reliability
Visit schedules are agreed in advance and adhered to — backed by our ISO 9001 certified quality management systems. Digital logs give you and your commissioners evidence of every visit, interaction, and action taken.
Scalable and responsive
If a specific property needs more frequent visits due to an incident or heightened risk, we can adjust rapidly. Our mobile teams are not locked into rigid routes.
Continuity of staffing
We assign consistent mobile concierge staff to your properties wherever possible, so residents begin to recognise and trust them over time.
Never Be LeftWithout Cover
Trained, vetted professionals for supported housing and homelessness services across the UK. One call. Always covered.
No commitment · Free initial consultation
Never Be LeftWithout Cover
From waking night services to managed concierge — AGS Support provides trained, vetted professionals for supported housing and homelessness organisations across the UK. One call. Always covered.
No commitment · Free initial consultation