About this role
Night Concierge | Female-Only Supported Housing | Permanent
AGS Support | Mansfield, Nottinghamshire
Permanent, full-time | 4 nights on, 4 nights off | £12.71 per hour
Looking for a permanent night-time role with a consistent rota?
AGS Support is recruiting reliable, compassionate and professional Female Night Concierge Officers to join our supported housing service in Mansfield.
This is a female-only service, and the position is therefore open to female applicants only.
The role offers a consistent 4 nights on, 4 nights off rota, providing stability while giving you the opportunity to make a genuine difference to the women we support.
Previous experience in supported housing or a similar environment is preferred but not essential.
What we offer
- Permanent, full-time position
- 4 nights on, 4 nights off rota
- £12.71 per hour
- Paid training
- Pension scheme
- 24-hour management support
- Supportive working environment
Key responsibilities
- Creating a safe, welcoming and supportive environment for residents
- Providing assistance and reassurance when required
- Carrying out building, welfare and safeguarding checks
- Monitoring the building and access
- Responding appropriately to incidents and concerns
- Maintaining professional boundaries at all times
- Completing accurate records and handovers
- Working closely with the wider team to support the service
Requirements
- Enhanced DBS covering the Adult Workforce and registered on the Update Service – essential
- Good communication skills
- Reliable and professional approach
- Ability to remain calm and respond appropriately to incidents
- Understanding of safeguarding and professional boundaries
- Ability to complete written records accurately
- Right to work in the UK
- Availability to work the 4-on, 4-off night rota
Important DBS requirements
- Applicants must have a current Enhanced DBS covering the Adult Workforce (Update Service - preferred)
Job details:
Location: Mansfield, Nottinghamshire
Contract: Permanent, full-time
Rota: 4 nights on, 4 nights off
Pay: £12.71 per hour
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult Workforce)
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach