About this role
This is a rewarding front-line overnight role, supporting vulnerable adults and young people by providing safety, reassurance, and a stable environment throughout the night. You will play an important role in promoting the wellbeing of residents, responding appropriately to incidents, and helping to maintain a calm and secure atmosphere. If you remain calm under pressure, are observant, proactive, and genuinely care about making a positive difference in the lives of others, we'd love to hear from you.
As a Night Concierge Officer, you'll be the key point of contact overnight, responsible for maintaining a safe, secure, and supportive environment for residents. You'll carry out regular welfare and security checks, respond to incidents and emergencies, complete accurate records, and ensure safeguarding procedures are followed at all times.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult & Children’s Workforce)
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach