About this role
Night Concierge & Safeguarding Officer – Supported Housing
Are you looking for a Night Concierge, Night Support Worker or Safeguarding Officer role within supported housing?
AGS Support is looking for reliable, professional and compassionate Night Concierge & Safeguarding Officers to provide overnight support within our supported housing services, helping to safeguard vulnerable adults and young people.
This is a responsible frontline night support and safeguarding role where you will work independently to help maintain a safe, secure and supportive environment throughout the night.
As a Night Concierge & Safeguarding Officer, you will monitor the safety and wellbeing of residents, carry out welfare and safeguarding checks, respond to incidents and emergencies, manage challenging situations and maintain building security. You will also complete accurate incident reports, safeguarding records and shift handovers.
The role involves lone working, so you must be confident working independently, making appropriate decisions and remaining calm under pressure. You should understand the importance of safeguarding, professional boundaries, confidentiality, de-escalation and accurate reporting.
Previous experience in supported housing, homelessness services, social care, safeguarding, residential support, youth services, mental health services or working with vulnerable people would be particularly relevant.
If you are vigilant, dependable and emotionally resilient and are looking for a night support role where you can make a genuine difference, we would love to hear from you.
Make a difference while the world sleeps.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult Workforce)
- Full UK driving licence - required
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach