About this role
This is an important frontline overnight role, ideal for reliable and calm professionals who are passionate about supporting vulnerable adults and young people while maintaining a safe and secure living environment.
If you are someone who remains composed under pressure, takes pride in helping others, and values making a real difference in your work, we would love to hear from you.
As a Night Concierge Officer, you will be responsible for maintaining the safety, security, and wellbeing of residents throughout the night. You will act as the first point of contact for any concerns or incidents and ensure the service runs smoothly during overnight hours.
This role plays a key part in creating a safe, stable, and supportive environment for residents in supported housing.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adults Workforce)
- Full UK driving licence and access to a vehicle
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach