Night Concierge & Safeguarding Officer - Supported Housing - Grantham
AGS Support is seeking a Night Concierge & Safeguarding Officer to help maintain the safety, security, and wellbeing of residents within supported housing services in the Grantham, Lincolnshire area. This overnight position includes monitoring site security, conducting welfare checks, responding to incidents, escalating safeguarding concerns, and completing accurate records and reports.
About this role
AGS Support is looking for compassionate, reliable, and vigilant Night Concierge Officers to join our supported housing services in the Grantham area.
This is a rewarding front-line role where you’ll provide safety, reassurance, and support to vulnerable adults and young people during overnight hours. If you’re calm under pressure, observant, and passionate about helping others, this could be the perfect opportunity for you.
As a Night Concierge Officer, you will work independently as the key point of contact overnight, ensuring the safety, wellbeing, and security of residents and the building.
Your presence will help create a safe, stable, and supportive environment where residents feel respected and protected.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult & Children’s Workforce) that is on the Update Service - required
- Full UK driving licence and access to a vehicle - required
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach
Role details
Location
Apply for this role
Upload your CV and answer a few right-to-work questions. The AGS team will review your application against this vacancy.
Your application details
This is an initial self-declaration. If we progress your application, we will complete the formal right-to-work check before any work starts.