Night Concierge & Safeguarding Officer - Supported Housing - Grantham - Full-Time

AGS Support is looking for reliable, professional, and compassionate Night Concierge & Safeguarding Officers to join our supported housing team in the Grantham area.

This is a rewarding front-line position supporting vulnerable adults and young people within supported accommodation. Working overnight, you will be responsible for helping to maintain a safe, secure, and supportive environment, while responding professionally to any incidents or concerns that may arise.

We are looking for individuals who are confident working independently, remain calm under pressure, have strong observational and communication skills, and are committed to promoting the safety and wellbeing of vulnerable people. This role is ideal for someone who can demonstrate professionalism, resilience, and a proactive approach to safeguarding.

As a Night Concierge & Safeguarding Officer, you will provide overnight concierge, safeguarding, and welfare support within supported housing environments. You will work on a lone-working basis and will be responsible for ensuring the safety and security of residents, visitors, and the building.

You will be expected to maintain professional boundaries, respond appropriately to incidents and safeguarding concerns, complete detailed reports, and ensure a safe and supportive environment for residents who may present with complex or challenging behaviours.

• Maintain the safety, security, and stability of supported housing services throughout night shifts
• Carry out regular welfare, wellbeing, health and safety, and building checks
• Monitor CCTV systems and control access to premises
• Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
• Provide respectful, non-confrontational support to residents when needed
• Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
• Complete accurate handovers, incident reports, daily logs, and welfare records
• Escalate concerns promptly and appropriately in line with safeguarding procedures
• Work collaboratively with housing teams, support staff, emergency services, and management
• Uphold professional boundaries while promoting equality, diversity, and confidentiality

• Enhanced DBS (Adult & Children’s Workforce) 
• Legal right to work in the UK
• Strong communication and basic admin skills
• Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
• Experience supporting vulnerable adults, young people, or individuals with complex needs

• Conflict resolution and de-escalation of challenging behaviour
• Strong understanding of safeguarding principles and housing support environments
• Excellent written and verbal communication skills
• Ability to remain calm, professional, and decisive under pressure
• Confident working independently and on a lone-working basis
• Strong awareness of risk management and professional boundaries
• Ability to produce clear, accurate, and professional reports
• Professional, respectful and non-confrontational approach