Night Concierge & Safeguarding Officer - Supported Housing - Grantham - Full Time

Night Concierge | Young People's Supported Housing | Permanent

AGS Support | Grantham, Lincolnshire

Permanent, full-time | 4 nights on, 4 nights off | 11pm to 8am

Looking for a permanent night-time role with guaranteed shifts and a supportive employer?

AGS Support is recruiting a reliable, compassionate and professional Night Concierge to join our concierge provision in Grantham, supporting young people living in supported accommodation.

This is a permanent position with a guaranteed 4-on, 4-off rota, offering a consistent working pattern, excellent management support and the opportunity to make a genuine difference.

Previous experience is preferred but not essential. We're looking for people with the right attitude, excellent communication skills and a responsible, professional approach.

What we offer

• Permanent, full-time employment.
• Guaranteed 4 nights on, 4 nights off.
• 11pm to 8am shifts.
• Paid breaks and holiday entitlement.
• Paid training and development.
• Workplace pension.
• Excellent 24-hour management support.
• A supportive and professional working environment.

Your responsibilities

• Help maintain a safe, welcoming and supportive environment for young people.
• Provide appropriate assistance and reassurance throughout the night.
• Carry out regular building, welfare and safeguarding checks.
• Respond calmly and professionally to incidents, concerns and challenging situations.
• Recognise safeguarding concerns and maintain appropriate professional boundaries.
• Complete accurate records, incident reports and shift handovers.
• Work collaboratively with colleagues and management.
• Young people may have a range of individual needs. You'll be expected to approach every situation with patience, understanding and professionalism while following established safeguarding procedures.

What we're looking for

• A current Enhanced DBS certificate (Adult & Child) is essential, with preference given to applicants already registered on the DBS Update Service.
• Excellent communication and interpersonal skills.
• Reliability, punctuality and a responsible attitude.
• The ability to remain calm and professional in challenging situations.
• A good understanding of safeguarding and professional boundaries, or a willingness to develop this through training.
• Good written communication and record-keeping skills.
• Legal right to work in the UK.
• Previous experience in supported housing, young people's services, social care, mental health or similar environments would be an advantage, but is not essential.

Important DBS Requirements

• Applicants must already hold a current Enhanced DBS certificate (covering the Adult & Children's Workforces). Preference will be given to candidates registered on the DBS Update Service.
• AGS Support carries out a new Enhanced DBS check for every successful applicant as part of our recruitment and safeguarding procedures.
• Registration with the DBS Update Service is a condition of employment.

If you're dependable, professional and looking for a permanent position where your work genuinely matters, we'd like to hear from you.

• Maintain the safety, security, and stability of supported housing services throughout night shifts
• Carry out regular welfare, wellbeing, health and safety, and building checks
• Monitor CCTV systems and control access to premises
• Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
• Provide respectful, non-confrontational support to residents when needed
• Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
• Complete accurate handovers, incident reports, daily logs, and welfare records
• Escalate concerns promptly and appropriately in line with safeguarding procedures
• Work collaboratively with housing teams, support staff, emergency services, and management
• Uphold professional boundaries while promoting equality, diversity, and confidentiality

• Enhanced DBS (Adult & Children’s Workforce) 
• Legal right to work in the UK
• Strong communication and basic admin skills
• Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
• Experience supporting vulnerable adults, young people, or individuals with complex needs

• Conflict resolution and de-escalation of challenging behaviour
• Strong understanding of safeguarding principles and housing support environments
• Excellent written and verbal communication skills
• Ability to remain calm, professional, and decisive under pressure
• Confident working independently and on a lone-working basis
• Strong awareness of risk management and professional boundaries
• Ability to produce clear, accurate, and professional reports
• Professional, respectful and non-confrontational approach