About this role
This is an important frontline overnight role, ideal for reliable and calm professionals who are passionate about supporting vulnerable people while maintaining a safe and secure living environment.
If you are someone who remains composed under pressure, takes pride in helping others and values making a real difference in your work, we would love to hear from you.
As a Bank / Part-Time Night Concierge Officer, you will be responsible for maintaining the safety, security and wellbeing of residents throughout the night. You will act as a first point of contact for any concerns or incidents and help ensure the service runs smoothly during overnight hours.
This role plays an important part in creating a safe, stable and supportive environment for residents in supported housing.
Please note: Candidates must be able and willing to drive to and work across our sites in Dover, Margate and Canterbury. A valid driving licence and access to reliable transport are required for this role.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult Workforce)
- Full UK driving licence and access to a vehicle
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach