About this role
AGS Support | Nottingham | £13.20 per hour
Guaranteed 4 nights on, 4 nights off | 7pm to 8am
Looking for a rewarding night-time role with guaranteed shifts and a supportive team?
AGS Support is recruiting Night Support Workers to join our emergency accommodation services in Nottingham.
You'll work alongside a colleague, helping provide a safe, welcoming and supportive environment for people experiencing homelessness.
Previous experience is an advantage, but not essential. We're looking for dependable, compassionate people who communicate well, remain calm under pressure and enjoy making a positive difference.
What we offer
- £13.20 per hour with paid breaks.
- Guaranteed 4-on, 4-off rota, with 13-hour night shifts.
- Never working alone, with two staff on duty.
- Paid training before starting.
- Fantastic 24-hour management support.
- Paid holiday entitlement and workplace pension.
- Potential opportunities for continued employment with AGS Support after the contract ends.
What you'll be doing
- Welcoming and supporting residents in emergency accommodation.
- Helping maintain a safe, secure and respectful environment.
- Carrying out regular welfare and building safety checks.
- Responding professionally to residents' needs, concerns and challenging situations.
- Following safeguarding procedures and reporting concerns appropriately.
- Maintaining accurate records and completing shift handovers.
- Some residents may have complex needs. You'll work as part of a team, with training, clear procedures and management support available whenever needed.
What we're looking for
- A current Enhanced DBS certificate is essential. Registration on the DBS Update Service is preferred.
- A reliable, professional and compassionate approach.
- Good communication skills and the ability to remain calm under pressure.
- Confidence working with people from different backgrounds.
- Availability for the advertised night shifts.
- Legal right to work in the UK.
- Experience in supported housing, homelessness services, care, mental health support, security or similar work would be beneficial, but is not compulsory.
Contract details
- Paid training: 8 November 2026
- Start date: 9 November 2026
- Contract end: 31 March 2027
- Working pattern: 4 nights on, 4 nights off, 7pm to 8am
- Job type: Full-time, fixed-term contract
There may be opportunities for further employment within AGS Support following the completion of this contract.
Interested? Apply today.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult Workforce)
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach