About this role
Make a Difference While the World Sleeps.
AGS Support is looking for compassionate, reliable and vigilant Part-Time Night Concierge Officers to join our supported housing services in the Oxford area.
This is a rewarding frontline role where you’ll provide safety, reassurance and support to vulnerable adults and young people throughout the night. If you’re calm under pressure, observant and genuinely passionate about helping others, this could be a great opportunity for you.
As a Night Concierge Officer, you’ll be a key point of contact throughout the night, helping to maintain the safety, wellbeing and security of residents and the building.
Your presence will help create a calm, safe and supportive environment where residents feel respected, reassured and protected. You’ll play an important role in monitoring the building, responding appropriately to situations and providing support when needed.
Responsibilities
- Maintain the safety, security, and stability of supported housing services throughout night shifts
- Carry out regular welfare, wellbeing, health and safety, and building checks
- Monitor CCTV systems and control access to premises
- Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
- Provide respectful, non-confrontational support to residents when needed
- Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
- Complete accurate handovers, incident reports, daily logs, and welfare records
- Escalate concerns promptly and appropriately in line with safeguarding procedures
- Work collaboratively with housing teams, support staff, emergency services, and management
- Uphold professional boundaries while promoting equality, diversity, and confidentiality
What we are looking for
- Enhanced DBS (Adult Workforce)
- Full UK driving licence and access to a vehicle
- Legal right to work in the UK
- Strong communication and basic admin skills
- Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
- Experience supporting vulnerable adults, young people, or individuals with complex needs
Skills and experience
- Conflict resolution and de-escalation of challenging behaviour
- Strong understanding of safeguarding principles and housing support environments
- Excellent written and verbal communication skills
- Ability to remain calm, professional, and decisive under pressure
- Confident working independently and on a lone-working basis
- Strong awareness of risk management and professional boundaries
- Ability to produce clear, accurate, and professional reports
- Professional, respectful and non-confrontational approach