Night Concierge & Safeguarding Officer - Supported Housing - Sutton-In-Ashfield SWEP - Bank

AGS Support | Sutton-in-Ashfield | SWEP

Night Concierge Officer | Bank / Part-time | 12 hour shifts

Looking for a flexible night-time role where you can make a difference?

AGS Support is recruiting reliable, compassionate, and professional Night Concierge Officers to join our Sutton-in-Ashfield SWEP team, supporting adults during periods of severe cold weather.

This is a part-time position, with shifts activated when temperatures reach zero degrees or below. This is an opportunity to provide essential support to vulnerable adults when they need it most.

Previous experience is preferred but not essential. We're looking for people with the right attitude, excellent communication skills and a responsible, professional approach.

What we offer

• Flexible bank / part-time employment.
• 12-hour night shifts, 8pm to 8am.
• Shifts activated when temperatures reach zero degrees or below.
• Paid breaks and holiday entitlement, where applicable.
• Paid training.
• Excellent 24-hour management support.
• A supportive and professional working environment.

Your responsibilities

• Help maintain a safe, welcoming and supportive environment for adults accessing the SWEP provision.
• Provide appropriate assistance and reassurance throughout the night.
• Carry out regular building, welfare and safeguarding checks.
• Respond calmly and professionally to incidents, concerns and challenging situations.
• Recognise safeguarding concerns and maintain appropriate professional boundaries.
• Complete accurate records, incident reports and shift handovers.
• Work collaboratively with colleagues and management.
• Service users may have a range of individual needs. You'll be expected to approach every situation with patience, understanding and professionalism while following established safeguarding procedures.

What we're looking for

• A current Enhanced DBS certificate for the Adult Workforce is essential, with preference given to applicants already registered on the DBS Update Service.
• Excellent communication and interpersonal skills.
• Reliability, punctuality and a responsible attitude.
• The ability to remain calm and professional in challenging situations.
• A good understanding of safeguarding and professional boundaries, or a willingness to develop this through training.
• Good written communication and record-keeping skills.
• Legal right to work in the UK.

Previous experience in supported housing or similar environments would be an advantage, but it is not essential.

Important DBS Requirements

Applicants must already hold a current Enhanced DBS certificate for the Adult Workforce. Preference will be given to candidates registered on the DBS Update Service.

AGS Support carries out a new Enhanced DBS check for every successful applicant as part of our recruitment and safeguarding procedures.

Registration with the DBS Update Service is a condition of employment.

Apply today

If you're dependable, professional and looking for a flexible role where your work can make a genuine difference, we'd like to hear from you.

• Maintain the safety, security, and stability of supported housing services throughout night shifts
• Carry out regular welfare, wellbeing, health and safety, and building checks
• Monitor CCTV systems and control access to premises
• Respond appropriately and calmly to incidents, emergencies, anti-social behaviour, and safeguarding concerns
• Provide respectful, non-confrontational support to residents when needed
• Identify and report safeguarding concerns including vulnerability, exploitation, self-harm, mental health, or substance misuse
• Complete accurate handovers, incident reports, daily logs, and welfare records
• Escalate concerns promptly and appropriately in line with safeguarding procedures
• Work collaboratively with housing teams, support staff, emergency services, and management
• Uphold professional boundaries while promoting equality, diversity, and confidentiality

• Enhanced DBS (Adult Workforce) 
• Legal right to work in the UK
• Strong communication and basic admin skills
• Previous experience in supported housing, homelessness services, care, security, safeguarding, or a similar environment
• Experience supporting vulnerable adults, young people, or individuals with complex needs

• Conflict resolution and de-escalation of challenging behaviour
• Strong understanding of safeguarding principles and housing support environments
• Excellent written and verbal communication skills
• Ability to remain calm, professional, and decisive under pressure
• Confident working independently and on a lone-working basis
• Strong awareness of risk management and professional boundaries
• Ability to produce clear, accurate, and professional reports
• Professional, respectful and non-confrontational approach